1. Scope of Application
This Shipping & Delivery Policy applies to food-processing machinery, equipment, spare parts, consumables, and related products ordered through the Global FoodMachTech platform at https://www.foodmachtech.com/.
Industrial-equipment shipping arrangements vary by product size, weight, value, customisation, destination, Incoterms, transaction terms, carrier, routing, customs requirements, and Seller. Buyers should review the product page, quotation, confirmed order, Incoterms, and this Policy before purchase.
For this Policy:
• Platform means the Global FoodMachTech services operated for the relevant transaction by FOOD MACH TECHNOLOGY INTERNATIONAL (FMTI) PTE. LTD., subject to confirmation in the Terms & Conditions.
• Seller means the seller identified in the listing, quotation, order, or invoice. A Seller may be independent from the Platform.
• Buyer means the business or authorised business representative placing the order.
The confirmed order and agreed Incoterms govern allocation of freight, risk, insurance, export/import clearance, duties, and delivery responsibility. If they conflict with this general Policy, the more specific confirmed terms prevail, subject to mandatory law.
2. Order Processing Time
After order confirmation and successful payment or satisfaction of the agreed payment condition:
• Standard equipment: Sellers typically require 3-7 business days to process the order.
• Customised equipment: processing and production may require approximately 15-30 business days, or another period stated in the confirmed order.
• Weekends and public holidays in the relevant production or processing location are generally not business days.
• Promotional events, major holidays, peak periods, raw-material constraints, factory schedules, inspections, export licensing, or exceptional circumstances may extend processing.
The processing period is separate from transportation time. Where reasonably possible, the Seller should notify the Buyer of a material change to the expected production or shipment schedule.
3. Pre-Shipment Requirements
Before shipment, the Buyer must provide accurate and complete information reasonably required for export, transport, import, customs, insurance, and delivery, including:
• legal consignee and contact details;
• complete delivery address and postal code;
• destination port or airport where applicable;
• tax, importer, registration, or customs identifiers where required;
• import permits, licences, certificates, or exemptions assigned to the Buyer under the order;
• delivery-site access, unloading, hoisting, storage, utility, and installation constraints; and
• any lawful special-handling instructions.
The Seller should provide the commercial invoice, packing list, transport document, and other agreed export or product documents within its responsibility.
4. Shipping Methods and Estimated Transportation Times
Available methods depend on dimensions, weight, destination, urgency, cost, route, hazardous-material classification, and other logistics requirements.
4.1 Full Container Load (FCL) ocean freight
Suitable for large machinery and bulk purchases.
Estimated transportation time: approximately 20-45 business days.
FCL is generally an economical international method for large equipment.
4.2 Less than Container Load (LCL) ocean freight
Suitable for small or medium machinery and lower-volume shipments.
Estimated transportation time: approximately 25-50 business days.
LCL may involve consolidation, deconsolidation, and additional handling.
4.3 Air freight
Suitable for urgent orders, smaller equipment, and spare parts.
Estimated transportation time: approximately 5-12 business days.
Air freight is generally faster but may cost substantially more and is subject to airline size, weight, battery, fluid, and dangerous-goods restrictions.
4.4 International express
Suitable primarily for spare parts, accessories, documents, and smaller shipments.
Estimated transportation time: approximately 3-7 business days.
Carriers may include DHL, FedEx, UPS, or another provider selected for the route.
4.5 Other methods
Road, rail, multimodal, project cargo, break-bulk, flat-rack, refrigerated, or other specialised services may be used where appropriate and agreed.
4.6 Estimates only
Processing and transportation times are estimates and not guaranteed delivery dates unless the confirmed order expressly states otherwise.
Actual time may be affected by:
• customs clearance and inspections;
• vessel, flight, rail, or road schedule changes;
• port, terminal, airport, or border congestion;
• weather and natural events;
• route disruption, strikes, war, sanctions, or government action;
• document, permit, or certification requirements;
• carrier capacity and local-delivery conditions;
• import restrictions or consignee delay;
• public-health or security events;
• force majeure; or
• other circumstances outside the reasonable control of the responsible party.
5. Deliverable Countries and Regions
Sellers may offer delivery to many countries and regions. Availability depends on the product, Seller, destination, carrier, route, certification, sanctions/export controls, and local law.
Delivery may be restricted by:
• import controls, embargoes, sanctions, or trade restrictions;
• lack of a safe or commercially reasonable logistics route;
• equipment certification, conformity-assessment, labelling, or technical-file requirements;
• local licensing, registration, inspection, or permit requirements;
• customs, carrier, size, weight, battery, fluid, or hazardous-material restrictions; or
• destination-site access or infrastructure limitations.
Certifications such as CE, UL, or local equivalents may be required for particular markets. A reference to a certification is not a warranty that every product has it. The Buyer must confirm destination eligibility and required certifications before ordering.
6. Shipping Costs
Shipping charges may be based on:
• actual or volumetric weight;
• equipment dimensions and volume;
• route and shipping method;
• origin and destination;
• container type or special equipment;
• packaging, crating, fumigation, or preservation;
• cargo insurance;
• dangerous-goods or special-handling requirements;
• loading, terminal, documentation, or security charges; and
• other carrier or logistics costs.
Machinery freight is normally quoted using actual logistics costs or a Seller/carrier quotation rather than a standard fixed-rate template.
Unless expressly included in the confirmed price or Incoterm, the following may be charged separately:
• destination customs duties, VAT, sales tax, and import taxes;
• destination port, airport, terminal, THC, documentation, inspection, and customs-clearance fees;
• demurrage, detention, storage, examination, or congestion charges;
• inland transport from the destination terminal to the final address;
• unloading, rigging, hoisting, positioning, installation, commissioning, and site preparation;
• permits, certification, testing, and local professional fees; and
• cargo insurance.
7. Customs Duties, Taxes, and Import Compliance
Unless the confirmed order and Incoterm state otherwise:
• the Buyer/consignee is responsible for destination-country customs duties, VAT, import taxes, clearance fees, and permits;
• the Buyer must act as importer of record or appoint a qualified importer where required;
• the Buyer must provide accurate clearance data and pay charges when due;
• the Seller should provide agreed export and product documents within its control; and
• the Buyer should check import rules before purchase.
If goods are detained, returned, abandoned, or destroyed because the Buyer refuses to pay charges, lacks a required permit, or supplies inaccurate/incomplete information, resulting costs and losses may be charged to the Buyer to the extent permitted by the order and law.
If detention or return results from the Seller's inaccurate documents, unauthorised shipment, or other confirmed fault, responsibility is allocated to the Seller to the extent required by the order and law.
HS codes supplied by a Seller are assistance only unless expressly warranted. Final classification may be determined by customs authorities, and the Buyer/importer should obtain professional advice where necessary.
8. Risk of Loss, Title, and Insurance
Risk of loss and title transfer as stated in the confirmed order and applicable Incoterms. If the order does not specify them, the parties must clarify the position before shipment.
For high-value or large equipment, cargo insurance appropriate to the equipment, route, and risk is strongly recommended. The party responsible for insurance under the order should confirm coverage, exclusions, insured value, claims procedure, and required evidence before shipment.
9. Order Tracking and Shipping Documents
After shipment, the Seller should provide a shipping confirmation and available tracking information through the Platform or email.
Depending on the method, information may include:
• carrier and tracking number;
• vessel name, voyage number, and bill of lading number;
• airway bill number;
• container number and seal number;
• estimated departure and arrival;
• packing list and commercial invoice; and
• contact details for the destination agent where applicable.
Tracking events are supplied by carriers and may be delayed or incomplete. An estimated arrival shown in tracking is not a guaranteed delivery date.
10. Order Modifications and Cancellations
10.1 Modifications
Before production, procurement, or stocking begins, the Buyer may ask to change the delivery address, equipment specifications, shipping method, or other details. A change is effective only after written confirmation and may change price, production time, freight, documentation, and delivery estimates.
After shipment, changes may be impossible or may incur carrier, customs, storage, rerouting, or documentation charges.
10.2 Cancellations
• Before production/stocking begins: the order may qualify for a full refund, subject to the confirmed order and any non-refundable payment-provider charge lawfully disclosed.
• After production/stocking begins: the Buyer may be responsible for documented costs already incurred, including materials, custom processing, and committed logistics.
• After customised production begins: cancellation is generally not accepted.
• After shipment: cancellation is generally unavailable; any return must follow the Refund & Return Policy and carrier/customs constraints.
11. Delivery, Inspection, and Proof of Receipt
The Buyer must ensure that an authorised person is available to receive the shipment and that the site can safely accept, unload, store, and move the equipment.
At delivery, the Buyer should:
• check shipment count and identifiers;
• inspect the outer packaging for visible damage, tampering, water exposure, tipping, or impact;
• photograph or video the packaging and equipment before and during unpacking;
• note visible damage or shortage on the waybill, delivery receipt, or carrier device before signing where possible;
• preserve packaging and securing materials for a potential claim; and
• follow the inspection periods in the Refund & Return Policy.
A clean delivery receipt may affect a carrier claim for visible damage but does not waive rights that cannot legally be waived or a latent-defect claim.
12. Delivery Exceptions
12.1 Lost shipment
If tracking indicates loss or there is no movement beyond a reasonable carrier investigation period, the Buyer should contact the Seller and Platform promptly. The responsible party will initiate or support a carrier/insurer investigation. A refund, replacement, or other remedy depends on the order, risk transfer, insurance, investigation, and applicable law.
12.2 Damaged shipment
If outer packaging is visibly damaged:
• photograph or video the damage at delivery;
• note “outer packaging damaged” or a specific exception on the transport record;
• where reasonably safe and permitted, inspect the contents before acceptance;
• preserve all packaging; and
• contact the Seller and Platform within 48 hours after delivery for visible damage.
For serious visible damage, the Buyer may refuse delivery where permitted by the carrier, order, and law, but should first contact the Seller where reasonably possible.
The 48-hour notice supports prompt evidence and carrier claims. It does not eliminate a right that cannot lawfully be eliminated.
12.3 Delivery delay
The Seller should make reasonable efforts to provide updates and support tracking. Delay caused by force majeure or events beyond the responsible party's reasonable control is handled under Section 16.4.
Carrier delay is allocated according to the confirmed order, Incoterm, risk transfer, carrier contract, and fault. It is not automatically treated as Seller breach where the Seller did not guarantee the date and used reasonable care, but the Seller remains responsible for its own failure to dispatch or perform an express delivery obligation.
12.4 Customs-clearance issue
If clearance is delayed because the Buyer supplied inaccurate or incomplete information or failed to obtain a Buyer-responsible permit, the Buyer bears resulting charges and loss to the extent permitted by law.
If the issue results from Seller-responsible inaccurate documents, product non-conformity, or failure to provide an agreed certificate, the Seller bears responsibility to the extent required by the order and law.
13. Undeliverable Shipments
A shipment may be undeliverable because of:
• an incorrect or incomplete address;
• the Buyer's refusal to receive delivery;
• no authorised person being available;
• inability to contact the consignee;
• failure to pay duties or charges;
• missing permits or importer information;
• unsafe or inaccessible delivery conditions; or
• another reason outside the Seller's reasonable control.
The Seller or carrier will attempt to contact the Buyer about storage, re-delivery, rerouting, return, or disposal where permitted.
If the cause is attributable to the Buyer, the Buyer generally bears re-delivery, return freight, duties, storage, demurrage, detention, handling, and other actual costs. If a refund is approved after return, those documented costs may be deducted to the extent permitted by the order and law.
If the cause is attributable to the Seller, costs and remedies are allocated to the Seller under the order, Refund & Return Policy, and applicable law.
14. Installation and Site Readiness
Delivery does not automatically include unloading, rigging, installation, commissioning, training, utilities, foundations, permits, or local certification unless the confirmed order says so.
The Buyer is responsible for confirming site access, floor loading, dimensions, utilities, voltage, frequency, phase, water, drainage, ventilation, safety systems, local permits, and qualified personnel before dispatch. Failure to prepare the site may cause storage, waiting, re-delivery, or installation charges.
15. Claims and Contact
For a shipping or delivery issue, provide:
• Platform order number;
• product, serial number, package, and container identifiers;
• carrier and tracking or transport-document number;
• photographs/video and delivery records;
• a description and timeline; and
• the requested remedy.
Use the Order Center, Online Customer Service, or the verified contact method.
16. Disputes and General Provisions
16.1 Good-faith resolution and platform assistance
The Buyer and Seller should first attempt to resolve shipping or delivery issues in good faith. Either party may request Platform assistance. The Platform may facilitate communications, review available records, and take administrative measures within its control where authorised by platform or transaction-service rules.
16.2 Governing terms for Buyer-Seller disputes
A dispute solely between Buyer and an independent Seller is governed by their confirmed order, Incoterms, carrier/insurance contracts, and applicable dispute clause.
16.3 FMTI/SIAC clause
To the extent a dispute arises out of this Policy or Platform Services and involves FMTI, it is governed by the laws of the Republic of Singapore, subject to mandatory law. Any such dispute not resolved by good-faith negotiation shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules for the time being in force. The seat shall be Singapore, the tribunal shall consist of one arbitrator, the language shall be English, and the arbitration agreement shall be governed by Singapore law.
16.4 Force majeure
Neither the Platform nor a Seller is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, severe weather, war, armed conflict, terrorism, strike, blockade, government action, epidemic, public-health emergency, cyberattack, power or communications outage, port closure, carrier cancellation, or import/export restriction. The affected party should provide reasonable notice and use reasonable efforts to mitigate the impact.
16.5 Policy changes and mandatory rights
The Platform may update this Policy for legal, operational, carrier, or market changes. Material changes will receive notice where required. Nothing in this Policy excludes or restricts a right that cannot legally be excluded or restricted.
16.6 Limitation of liability
The limitations in the Terms & Conditions apply to this Policy to the maximum extent permitted by law. No provision makes the Platform a carrier, insurer, customs broker, installer, Seller, or Buyer unless a specific written agreement says so.
